Frequently Asked Questions
Everything you need to know about your Palm Pals experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn apparel and accessories in their original packaging. Please note that return shipping labels are provided for a small flat fee.
How do I find the right size?
Each product page features a detailed sizing chart with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Palm Pals is committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our collections to ensure high quality with a lower environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.